I am writing to complain about your poor hair cut service on 5 Mar 2011.
On that day, I was impressed by your advertisement that stated that you could provide an excellent hair cut service. However, the result was badly out of my expectation. Firstly, your reception staff did not greet me properly. Secondly, I needed to wait for (t...) whole day even (th......) I just would like to have a simple hair cut. It's totally disappointing! In addition, when I finished my hair cut, I found that it was totally different from what I (h...) requested.My head was shaved.
Since the service quality is extremely poor, I certainly hope you will offer me a refund immediately and a prompt response.
Yours faithfully,
Mr. Ben
Reply by Ricky and Felix
Dear Mr. Ben,
Reply to the suggestion of our hair cut services
We are sorry that the hair cut services from us was unsatisfactory.
As the day you come to our salon is the peak hour, we have to serve a lot of customers. Although we have tried our best to serve the customer, we were not able to deal with it due to the massive number of (t....)customer.
We will seriously concern that problem and tried to employ more part-time workers in those hours. After our consideration, we will offer you a full refund.
To show our goodwill, we are enclosing with this letter extra coupons that you can use with your next visit from us.
Yours sincerely,
Mr. Yu
Rejection by Winston and Jinsu
Dear Mr. Ben
Thank you for your letter of 9 March.
We agree that you should expect a good hair-cut by us and we put (a l... o...) effortsinto ensuring that our customers leave our salon satisfied.
Our inspection shows that it was our receptionist's first day at our salon, so we want you to understand our situation. About your haircut, we found out that our hairdresser has tried his best to meet your requirement. We regret we cannot refund you.
If you come to our salon in the future, we ensure you that we will try our best to provide a satisfactory service.
Complaint about poor hair cut service
I am writing to complain about your poor hair cut service on 5 Mar 2011.
On that day, I was impressed by your advertisement that stated that you could provide an excellent hair cut service. However, the result was badly out of my expectation. Firstly, your reception staff did not greet me properly. Secondly, I needed to wait for (t...) whole day even (th......) I just would like to have a simple hair cut. It's totally disappointing! In addition, when I finished my hair cut, I found that it was totally different from what I (h...) requested.My head was shaved.
Since the service quality is extremely poor, I certainly hope you will offer me a refund immediately and a prompt response.
Yours faithfully,
Mr. Ben
Reply by Ricky and Felix
Dear Mr. Ben,
Reply to the suggestion of our hair cut services
We are sorry that the hair cut services from us was unsatisfactory.
As the day you come to our salon is the peak hour, we have to serve a lot of customers. Although we have tried our best to serve the customer, we were not able to deal with it due to the massive number of (t....) customer.
We will seriously concern that problem and tried to employ more part-time workers in those hours. After our consideration, we will offer you a full refund.
To show our goodwill, we are enclosing with this letter extra coupons that you can use with your next visit from us.
Yours sincerely,
Mr. Yu
Rejection by Winston and Jinsu
Dear Mr. Ben
Thank you for your letter of 9 March.
We agree that you should expect a good hair-cut by us and we put (a l... o...) efforts into ensuring that our customers leave our salon satisfied.
Our inspection shows that it was our receptionist's first day at our salon, so we want you to understand our situation. About your haircut, we found out that our hairdresser has tried his best to meet your requirement. We regret we cannot refund you.
If you come to our salon in the future, we ensure you that we will try our best to provide a satisfactory service.
Yours sincerely